FAQ
Ordering & Payment
All customs duties and import taxes are included in your total price. We ship under the Delivered Duty Paid (DDP), meaning no further charges will be requested at delivery.
We send with UPS & DHL. Delivery is free above $200. See our Delivery page for a full breakdown of prices and delivery times.
Changed your mind? No problem, these things happen. If you'd like to alter or cancel your order, please contact our Customer Service team with your order number as soon as possible.
Unfortunately, if you have received shipping confirmation it's not possible to amend or cancel your order.
In this instance, please return your order once you have received it as per our standard returns policy.
Once your order has left our warehouse, you'll receive a confirmation email with a tracking number, which you can use to track your package.
You can also track your order using your tracking number here.
- Visa
- Amex
- Apple Pay
- PayPal
- Mastercard
- Maestro
- Google Pay
- Shop Pay
Returns, Refunds & Claims
You’re entitled to a full refund within 30 days of delivery. Items must be in original condition with tags attached.
Please fill out the return form included in your order. If you’re missing a return label, you can create one here.
Please Note: You may need to bring a printed copy of your invoice when dropping off your return. If you can’t find it, our Customer Care team can help you out.
See our Returns page for more information on how to return your order.
Unfortunately, we cannot offer exchanges for items from your order, and we recommend placing a new order on our website instead. If you receive an incorrect item or a defective product, we will, of course, exchange it for the correct and intact item. If you need help placing a new order, our customer service is ready to help you here
As soon as we receive your return, we’ll process it and begin your refund to the original payment method.
Once you’ve received the refund confirmation email, it usually takes 1–4 business days for the amount to appear in your account.
If your item is faulty, you can submit a claim here. Please include a photo of the issue along with your receipt or order confirmation.
In line with the Danish Purchase Act, we offer repair or compensation for valid claims, and you have up to two years to submit a claim.
If you’re unsure about anything, our Customer Care team is here to help.
Giftcard
Please visit the gift card page in our shop and choose the amount you'd like to add to your card.
A gift card cannot be purchased using discount codes.
Your gift card is valid for three years. If you'd like a specific date, please contact our Customer Care team.
Please follow our standard returns procedure outlined above. Your credit will be transferred back to the same gift card, minus any return shipping fees, which you can find on our Delivery & Returns page.
If the gift card is connected to a customer account, the balance can be reviewed by using the link received in the gift card email. For customers without an account, please contact customercare@lesdeux.com.
Contact
Our customer care team will be happy to help you with any further questions you may have. Find our contact information here.