Warranty
Having an issue with your order? Below you'll find everything you need to know about submitting a claim, our warranty terms, and how we process claim cases.
Would you like to submit a claim?
If your item arrives with a defect, is damaged, or has any other issue, you can submit a claim through our claims portal.
- Please register your claim using your order number, which you'll find in the order confirmation you received after completing your purchase.
- Attach clear photos of the defect and describe the issue in as much detail as possible.
- We will process your claim as quickly as possible and get back to you within 1–2 business days.
If you purchased your item through one of our retailers, we kindly ask that you reach out to them first regarding your complaint before registering it in our portal.
Your item is covered by a 2-year warranty from the date of purchase.
Depending on the nature of the issue, we may offer a replacement, a partial refund, or a full refund. Each case is reviewed individually to determine the most appropriate solution.
Contact
You can always get in touch with our friendly customer care team using one of the methods below.
Email: customercare@lesdeux.com
Phone: +45 78 74 53 35
Monday–Friday: 10:00 – 16:00
(Please note that phone support is closed between 12:00 and 12:30)