Delivery
Find everything you need to know about shipping, delivery times, costs, tracking your order, and available delivery options. Browse the questions below for more information about receiving your order.
No, all customs duties and import taxes are included in your total price. We ship under the Delivered Duty Paid (DDP) model, meaning no further charges will be requested at delivery.
Shipping costs vary depending on your delivery destination. Please refer to the tables below to find the shipping rates.
All orders are shipped from our warehouse in Denmark using trusted delivery partners. Shipping options may vary depending on your location and can include:
- UPS Economy
- UPS Express
Standard Delivery
- Delivery time:
4-6 business days. - Delivery fee
Free shipping on orders above $200. Shipping fees for orders below this threshold will be displayed at checkout. - Delivery destinations
Home addresses only.
Express Delivery
- Delivery time
1-3 business days. - Delivery fee
Express delivery is not eligible for free shipping and carries a separate shipping fee, which will be shown at checkout. - Delivery destinations
Home addresses only.
To receive your order before the weekend, please place your order by Wednesday at 11:00 AM (CET) and select Express Delivery. Orders placed after this time cannot be guaranteed for delivery before the weekend.
Remote Area Deliveries
- Delivery to remote or hard-to-reach locations may require additional transit time. In these cases, delivery estimates may be longer than our standard shipping timelines.
Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email containing your tracking number. If you experience any issues with the delivery of your order, please contact our Customer Care team for assistance.
No, unfortunately, delivery to pickup points and parcel lockers is not available for your shipping destination.
We're sorry to hear that your parcel arrived damaged. We hope that the items inside are intact and in perfect condition.
If only the outer shipping packaging has been damaged and you wish to return any items from your order, you may use alternative packaging for the return. The only requirement is that the items are packed securely to prevent damage during transit.
If your parcel arrives damaged, please send a photo of the packaging to customercare@lesdeux.com and retain the packaging, as it may be required for an investigation with the carrier.
When contacting us, please also let us know if any items are missing from your order. Our Customer Care team will be happy to assist you further.
If your parcel is marked as delivered but you have not received it, the next steps will depend on the delivery service selected for your order. Please refer to the relevant carrier information below:
UPS
UPS has been authorized to leave the package if no one is home. In such cases, once the parcel has been marked as delivered by UPS, we are unfortunately unable to assist further. We recommend checking around your property and with neighbours before contacting the carrier directly.
| Delivery method | Expected Arrival | Price | Free shipping above |
|---|---|---|---|
| UPS Economy | 4-6 Business days | $15 | $200 |
| UPS Express | 1-3 Business days | $20 | - |
All customs duties and import taxes are included in your total price. We ship under the Delivered Duty Paid (DDP) model, meaning no further charges will be requested at delivery.
If you have any further questions, please see our FAQ or contact our Customer Service.